FAQs

read our case studies

Case Study 1.

A business that needs help with their credit control because they have grown significantly and taken on new customers. Their sales ledger and invoices have increased and are becoming more difficult to manage.

The difficulty with some businesses when they grow is they do not have sufficient processes in place to chase and collect payments. This means that the sales ledger becomes hard to manage and prolonged debtor days cause problems with cash flow. The increased workload from raising and chasing invoices takes time away from the business owner and uses up valuable resources collecting payments.

By outsourcing the credit control function, a fully managed process can be implemented. This can include pre-due date invoice reminders as well as telephone calls to manage invoice queries and disputes early. This helps ensure invoices are paid timely and to terms. All calls and emails can be sent using the clients’ business branding. The business can continue to grow and focus on sales, whilst reducing debtor days and improving cash flow.

Case Study 2.

A large portion of outstanding debt sitting at 90-120 days overdue on the aged debt report. The business owner is faced with potential bad debt and writing off significant income. Sales teams are often asked to chase payments on sales they made 3 months prior, splitting their valuable time between selling and chasing debts. This is not their expertise and takes time away from profitable selling activities.

In situations like this, most of the staff can often become involved with collecting invoices, which means there is not a consistent approach, and it ultimately has little to no effect on the amounts owed by customers. Older debts often require time, a careful approach and expert skills solely focused and dedicated to collection.

The aim is to put a fast and simple process in place that makes a difference straight away. The credit control function needs to be managed from the point the invoice is raised, building strong relationships with customers early in the process, which will reduce the number of days the invoice is outstanding. Staff are able to concentrate on their roles and the business can continue to grow with an improved cash flow.

Case Study 3.

A business with thousands of customers, high volume, low value invoices every month. The business typically does not have any issue with customers paying on time, but due to the current economic environment, the debtor book has grown significantly with many customer delaying payment.

Many customers are trying to preserve their own cash flow for as long as possible by delaying payments to suppliers. The sales ledger and overdue invoices have moved from 30-60 days, to 90-120 day+ and are now at risk of becoming bad debts.

We provide a credit control service working alongside their existing accounts team. We review and improve the existing credit control process with new and additional points of customer contact, which includes pre-due date verification, statements and courtesy calls. We then take over when the debt becomes 60+ days overdue. Using a balance of polite and persistent calls and emails to chase debts professionally, we work to ensure payment terms are adhered to. Where the debt in unrecoverable, we prepare and liaise with a legal recovery service to issue letters before action. We manage the whole credit control process for a monthly fixed fee.